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  • Can We Price Match?
    Unfortunately, we do not offer price matching for our premium transportation service. We prioritize your safety and comfort above all else, and compromising on these aspects to match prices would diminish the exceptional experience we strive to provide. We believe in delivering the best or nothing, and if you value excellent service, we encourage you to entrust your transportation needs to professionals and be willing to invest in the professional rates that reflect the quality of service you deserve.
  • Do We Offer Lower-Priced Vehicles?
    No, TUXEDO does not provide lower-priced or cheap cars. We are renowned for delivering the utmost excellence in transportation services. We distinguish ourselves from regular cab companies or ride-sharing services by offering a fleet consisting solely of modern premium vehicles. Our focus is on catering to discerning customers like you, ensuring exceptional service, professionalism, and a worry-free experience that surpasses expectations.
  • What Is Up-Front Worry-Free Price?
    The Up-Front Worry-Free Price model that we offer ensures a transparent and seamless experience for our customers. Here's what it includes: No Hidden Fees: With the Up-Front Worry-Free Price, there are no hidden fees or unexpected charges at the end of your trip. The total price you see and agree to during booking is the final amount you will pay, providing you with peace of mind and eliminating any surprises. Flight Delay or Reschedule: We understand that travel plans can change, especially due to flight delays or rescheduling. With our pricing model, there are no additional charges if your flight is delayed or rescheduled. We adjust the pickup time accordingly to accommodate the changes, ensuring that you are still provided with the same exceptional service. Guaranteed Refund: We value our customers' flexibility, which is why we offer a guaranteed refund if you cancel your transfer 7 days or more prior to the scheduled pickup (less the booking fee). This provides you with the assurance that you can receive a refund should your plans change within the specified timeframe. Our commitment to transparency, flexibility, and customer satisfaction is reflected in the Up-Front Worry-Free Price model. We strive to ensure that your experience is stress-free and enjoyable from start to finish. If you have any further questions or would like more information about our pricing policies, cancellation, or refund process, our dedicated customer service team is available to assist you. We are here to provide you with exceptional service and address any concerns you may have.
  • Is Gratuity Included In The Fare?
    To provide transparency in our pricing, we distinguish between the payment for the transfer service itself and the gratuity charge for your chauffeur. Here's how our process works: Separating Payment: When we provide a quote for your transfer, we ensure that the transfer fee is clearly separated from the gratuity charge. This allows you to understand the breakdown of the total amount. Minimum 20% Gratuity: As part of our service, a minimum gratuity of 20% is required. You will have the opportunity to authorize the gratuity amount before confirming your transfer reservation. This ensures that your chauffeur is recognized for their exceptional service. Separate Transaction: Once you have finalized the payment for the transfer service, we process the gratuity charge as a separate transaction to the same credit card used for the payment. This transaction will be completed within 60 minutes after the payment is finalized. By implementing this approach, we aim to provide a clear and straightforward payment process while ensuring that our chauffeurs are appropriately compensated for their dedicated service. If you have any questions or require further clarification regarding our pricing structure or gratuity policy, our customer service team is available to assist you. We appreciate your understanding and cooperation in adhering to our gratuity policy, and we look forward to providing you with an exceptional transfer experience.
  • My Toddler Is 3 Years Old, Is There a Discount?"
    At TUXEDO, our pricing structure is based on the number of passengers rather than their age. We believe in providing equal service and attention to all passengers, including children. In fact, when children are involved, we go the extra mile to ensure their safety and comfort by offering appropriate child safety seats. We ask for the child's age to determine the type of seat required, and while there may be an additional cost for the child seat, it is a necessary measure to prioritize their well-being during the journey.
  • Aren't All Car Services Basically The Same?
    While it may seem that all car services offer similar transportation solutions, there are significant differences that set them apart. Factors such as service quality, vehicle selection, professionalism, and overall customer experience can vary widely between car service providers. Choosing the right car service can greatly impact the quality and enjoyment of your journey. It's important to consider the following points: Service Quality: Not all car services maintain the same level of service excellence. Factors such as chauffeur training, punctuality, customer support, and attention to detail can significantly impact your experience. Premium car services prioritize delivering an exceptional level of service, ensuring your journey is seamless, comfortable, and enjoyable. Vehicle Fleet: The quality and selection of vehicles can vary among car service providers. Premium car services typically offer a diverse fleet of well-maintained, luxurious vehicles equipped with advanced amenities. This allows you to travel in style and enjoy the utmost comfort throughout your journey. Professionalism: Professionalism extends beyond the quality of vehicles. It encompasses how the car service handles reservations, communication, and overall customer interactions. A reputable car service values professionalism and ensures that every aspect of your experience is conducted with the utmost professionalism and respect. Safety and Reliability: Safety is a paramount concern when choosing a car service. Premium car services prioritize safety by adhering to strict maintenance standards, employing highly skilled and experienced chauffeurs, and implementing advanced safety features. Reliability is another important aspect, ensuring that the car service is punctual and dependable, allowing you to reach your destination on time and without stress. Customization and Special Services: Premium car services often offer additional services to enhance your journey. This can include tailored itineraries, personalized amenities, airport meet and greet services, and more. These extra touches create a memorable and exclusive experience that sets them apart from standard car services. In conclusion, not all car services are created equal. Premium car services prioritize service quality, professionalism, safety, and an exceptional customer experience. Choosing a reputable and reliable car service ensures that your journey is elevated, comfortable, and tailored to your specific needs.
  • Is Tuxedo Any Different From Other Car Service Companies?
    It may sound cliché but the truth is, you get what you pay for. Renting an upscale vehicle for your airport pickup and for your other transfers is a luxury experience, like selecting a 5 star hotel or restaurant, and is typically reserved for a special occasion. If your choice is based on price you run the risk of being taken advantage of, usually resulting in serious disappointment on your vacations and other special days. Our passion is your satisfaction! Lower prices may be a red flag for such things as: 1. A late model vehicle - you should be sure of the year, make and model of the vehicle you are renting. 2. Minimal maintenance - unfortunately these are just a few of the things we commonly see in Orlando from "inexpensive" luxury transportation providers. Air Conditioning is not functional Exterior & interior lights not all working A broken or missing TV/stereo Damaged roof (outside and inside) Dirty vehicle 3. No proof insurance or city permits. 4. Chauffer's who are underpaid are unhappy which translates to poor service and a bad experience for you and your guests. 5. Driver fails to arrive on time, or does not show up in the promised vehicle, or does not even show up at all (after your 'great-deal' low-price reservation was made they found another client who was willing to pay more and then "forgot" to call you). Running a luxury transportation company is not cheap. Is it worth it for you to save a few bucks on your special occasions? We are proud to provide clean, well-maintained, properly licensed and permitted vehicles driven by well-trained professional chauffeurs who are courteous, prompt and helpful. Furthermore, we are members of Better Business Bureau with A+ rating and the #1 transportation company in Orlando, according to
  • Can I Pay Gratuity With Cash?
    As part of our service policy, a minimum required gratuity of 20% of the fare will be included and authorized on the customer's credit/debit card as specified in the contract. This gratuity covers the standard level of service provided during your journey. While we appreciate any additional gratuity given in cash, please note that it is not mandatory to provide more than the minimum required gratuity. We respect your choice in determining the appropriate amount of gratuity you wish to give. Our goal is to ensure transparency and clarity in our pricing structure while allowing you the flexibility to show appreciation according to your preference. Should you have any further questions or need clarification, please feel free to reach out to our customer service team.
  • What Is You Cancellation Policy?
    To cancel or reschedule your reservation, please contact us promptly via email at or by calling us at +1 855-530-8294. Kindly note that without receiving confirmation from our team, your reservation will remain active. For cancellations made less than 7 days prior to the scheduled pickup, we regret to inform you that no refund will be issued. However, we offer the option to convert the paid amount into credit, which can be applied towards your future transfers with our company. We understand that plans may change, and we are here to accommodate you. If you need to modify your departure or arrival times, we are happy to work with you as long as these changes are communicated in a timely manner. At TUXEDO, we strive to provide flexibility and excellent customer service. Should you have any further inquiries or require assistance, please do not hesitate to contact our team.
  • Can I Eat And / Or Smoke In The Car?
    To ensure a clean and pleasant environment for all passengers, we strictly enforce a no eating and smoking policy in all our vehicles. We kindly request that you refrain from consuming food or smoking during your ride. In the event of a violation, a charge of $250 will be applied to cover the costs of cleaning and refreshing the vehicle. We take pride in maintaining the highest standards of cleanliness and want to provide a comfortable experience for all passengers. By adhering to this policy, you help us maintain a fresh and inviting atmosphere for everyone. We appreciate your understanding and cooperation in creating an enjoyable environment for all our valued passengers.
  • Can I Consume Alcoholic Beverages In The Car?
    As per the Florida Open Container Law, we adhere to strict guidelines regarding the consumption of alcoholic beverages in our limousine vehicles. To ensure compliance, alcoholic beverages can only be consumed within our limousine vehicles that are equipped with partitions. This precaution is in place to ensure the safety and legal compliance of all passengers. We appreciate your understanding and cooperation in following this regulation while enjoying our limousine services. Please feel free to contact us if you have any questions or require further clarification regarding our policies.
  • How Far In Advance Do I Need To Make a Reservation?
    To secure availability for your desired travel dates, we highly recommend making a reservation as soon as your travel plans are confirmed. Advance reservations are required to guarantee our services. While early arrangements are always recommended to ensure we can accommodate your needs, we understand that last-minute changes may arise. If we have availability, we will do our best to accommodate short-notice requests as well. By making your reservation in advance, you can have peace of mind knowing that your transportation needs are taken care of. Please don't hesitate to reach out to us to discuss your specific requirements and secure your reservation. We look forward to serving you and providing a seamless transportation experience.
  • Do You Provide Child Safety Seats?
    We understand the importance of ensuring the comfort and safety of your little ones during their journey. That's why we offer car seats for children aged through 3 years and booster seats for children aged 4 through 6 years. These seats are available for an additional cost. To ensure that our drivers arrive fully prepared, we recommend requesting child safety seats at the time of your reservation. This allows us to make the necessary arrangements and secure the appropriate seats for your children's age and requirements. We prioritize the well-being of your children and provide high-quality safety seats to give you peace of mind throughout the journey. Please refer to the detailed information in your quote for further instructions on requesting and adding child safety seats to your reservation. By planning ahead and requesting child safety seats in advance, you can rest assured that your little ones will be comfortably secured for the ride. Should you have any additional questions or require further assistance, please don't hesitate to contact our dedicated team.
  • Do Your Chauffeurs Drive Safely?
    Safety is our top priority, and we ensure that our chauffeurs are highly trained professionals who prioritize safe driving practices. We have strict standards and protocols in place to guarantee the safety of our passengers. Our chauffeurs undergo comprehensive training, including defensive driving techniques, road safety regulations, and customer service skills. They have extensive experience in navigating various traffic conditions and are knowledgeable about the best routes to ensure efficient and secure transportation. Additionally, our vehicles are regularly inspected and maintained to meet the highest safety standards. We prioritize the comfort and well-being of our passengers, and we take every precaution to ensure a safe and smooth journey. You can have peace of mind knowing that when you travel with us, you are in the hands of skilled professionals who prioritize safety above all else.
  • What Is The Brand Of Child Safety Seats That You Use?
    What Is The Brand Of Child Safety Seats That You Use? We use BRITAX car seats. BRITAX is the #1 brand in safety technology. The seat shields your child in thorough SafeCell Impact Protection so you can hit the road with the utmost confidence your child is safe – in a seat made in the USA with global components. We use GRACO Backless booster seats that are designed to help safely transport your 'big kid' in the car. It’s made for children between the ages of 4 to 10, from 40 – 100 lbs. and up to 57 inch tall. All safety child seats used by TUXEDO are: - manufactured in years 2016 - 2018 - purchased new in a store (not used, not expired).
  • Are You Licensed And Insured?
    Rest assured, with TUXEDO, your safety is our utmost priority. We go the extra mile to ensure that all our vehicles and chauffeurs are fully permitted, licensed, and insured. This commitment guarantees that you are always in good hands when you choose our services. Every vehicle in our fleet undergoes regular inspections and maintenance to meet the highest industry standards for safety. Our chauffeurs are highly skilled professionals who possess the necessary permits and licenses to operate, providing you with a reliable and secure transportation experience. By adhering to these stringent requirements, we prioritize your peace of mind and aim to exceed your expectations in terms of safety, reliability, and overall service excellence. When you choose TUXEDO, you can trust that you are in the care of a reputable company with a commitment to your well-being.
  • Can I Request a Grocery Stop During The Ride?
    Absolutely! We understand that you may have specific needs during your journey, and we are happy to accommodate your request for a grocery stop. To ensure a seamless experience, we recommend pre-arranging your en-route grocery stop. For a quick 15-minute stop at CVS or Walgreens, we offer a convenient option at $30 per stop (up to 15 minutes). If you require a longer 30-minute stop at grocery stores such as Publix or Walmart, the rate is $60 per stop (up to 30 minutes). Please keep in mind that any additional time spent beyond the designated limit will incur a waiting fee of $2.00 per minute. We strive to maintain punctuality and efficiency while providing flexibility to meet your needs. To optimize your experience, kindly inform us of your grocery stop request during the reservation process. This allows us to plan accordingly and ensure a smooth journey that accommodates your requirements. Should you have any further questions or require clarification, please do not hesitate to contact our dedicated team. We look forward to providing you with exceptional service, including your requested grocery stop.
  • Do You Provide Stretch Limousines?
    Yes, we have: - Lincoln MKT Stretch Limousine - 10 passengers - Chrysler 300 Stretch Limousine - 8 passengers - Cadillac Escalade Stretch SUV - 13 passengers
  • What Happens If My Flight Gets Delayed?
    What if my flight gets delayed? Will I still be picked up? We understand that flight delays are a common occurrence, and we strive to accommodate any changes to your schedule caused by such delays. Here's what happens if your flight gets delayed: Real-Time Flight Tracking: We utilize real-time flight tracking systems to monitor the status of your flight. This allows us to stay informed about any delays or changes to your arrival time. Adjusting Pickup Time: If your flight gets delayed, we automatically adjust the pickup time accordingly. Our dedicated team will monitor the updates and ensure that your chauffeur is informed about the revised arrival time. Communication and Coordination: In the event of a significant delay or if you anticipate a prolonged wait, our customer service team will reach out to you to discuss the best course of action and provide any necessary updates. Rest assured that we are committed to accommodating changes caused by flight delays to the best of our ability. Our aim is to provide you with a seamless and stress-free experience, ensuring that your transportation arrangements align with your revised arrival time. If you have specific concerns or require further assistance regarding a flight delay, please don't hesitate to contact our customer service team. We are here to assist you throughout the process and make any necessary adjustments to ensure a smooth and enjoyable journey.
  • What Happens If My Flight Gets Cancelled?
    We understand that flight cancellations can be disruptive to travel plans. If your flight gets cancelled, we are here to assist you and make the necessary adjustments to your transportation arrangements. Here's what happens in the event of a flight cancellation: Communication: Once you become aware of the flight cancellation, we recommend contacting our customer service team as soon as possible. We will be ready to assist you and discuss the next steps. Rebooking or Rescheduling: If your flight is cancelled and you have a new flight scheduled, we will work with you to adjust your pickup time accordingly. We understand that rebooking can be a fluid process, and we are flexible in accommodating your new travel arrangements. Cancellation Policy: In the event that your flight is cancelled and you are no longer able to proceed with your transportation reservation, please refer to our cancellation policy. We strive to provide reasonable solutions and, if applicable, discuss options for rescheduling or credit for future use. Communication and Updates: Our team will remain in contact with you to stay informed about any changes or updates regarding your flight status. We will do our best to ensure a smooth transition and provide any necessary assistance during this time. While flight cancellations can be frustrating, we are dedicated to providing you with reliable and flexible transportation solutions. Our goal is to assist you in navigating the situation and minimize any inconvenience caused by the cancellation. If you have specific concerns or require further assistance regarding a flight cancellation, please reach out to our customer service team. We are here to support you and make the necessary arrangements to ensure a seamless travel experience.
  • How Do We Meet At The Airport?
    At the airport, we have a streamlined meet and greet process to ensure a smooth and convenient experience for our passengers. Here's how we typically arrange the meet and greet: Arrival Instructions: Prior to your scheduled pickup, we will provide you with detailed arrival instructions. These instructions will include information such as the designated meet-up location, specific meeting point, and any additional directions to help you easily locate our representative. Meet and Greet Signage: Our professional chauffeur or designated representative will be waiting for you at the designated meet-up location, typically near the arrival gate or baggage claim area. They will be holding a prominent sign displaying your name or a company logo for easy identification. Timely Arrival: We closely monitor your flight's arrival time to ensure that we are present when you land. In case of any unexpected delays or changes, rest assured that we will adjust our schedule accordingly and be there to meet you. Assistance with Luggage: Our chauffeur or representative will be available to assist you with your luggage, ensuring a hassle-free transition from the airport to your vehicle. They will guide you and answer any questions you may have regarding your transportation arrangements. Our goal is to provide you with a warm welcome and a stress-free start to your journey. We understand the importance of efficient and seamless airport pickups, and our team is dedicated to delivering exceptional service throughout the meet and greet process. If you have any specific preferences or additional requirements for the airport meet and greet, please feel free to inform us during the reservation process. We are committed to meeting your needs and providing a personalized experience tailored to your preferences.
  • Why is the pickup time differs from the time when the flight arrives?
    The pickup time for your airport transportation may differ from the actual arrival time of your flight for several reasons. Here are some factors that contribute to the variation in pickup time: Buffer Time: To ensure punctuality and account for potential delays, we schedule pickups with a buffer time. This allows us to accommodate any unexpected changes in your flight's arrival time, such as delays, diversions, or early arrivals. The buffer time helps us provide a reliable service and ensures that our chauffeurs are prepared and ready to meet you promptly. Airport Procedures: Upon landing, there are various airport procedures that you need to complete, including disembarking the aircraft, collecting your luggage, and going through customs and immigration (if applicable). These procedures can take some time, and the pickup time allows for these necessary steps to be completed before meeting your chauffeur. Traffic and Logistics: The pickup time also considers factors such as traffic conditions, airport layout, and the distance between the arrival area and the designated pickup location. These considerations help us estimate the appropriate pickup time to account for potential delays and ensure a smooth transition from the airport. By scheduling the pickup time with these factors in mind, we aim to provide a seamless and stress-free experience for our passengers. Our goal is to minimize wait times while allowing for any necessary procedures or external factors that may affect the timing. If you have any specific concerns or preferences regarding the pickup time, we encourage you to communicate them during the reservation process. Our team will work closely with you to accommodate your needs and ensure a convenient and timely pickup experience.
  • Will I Get The Chauffeur's Contact Information?
    Yes, you will receive the chauffeur's contact information prior to your scheduled pickup. We understand the importance of clear communication and ensuring a smooth experience. Here's how you can expect to receive the chauffeur's contact details: Pre-Trip Communication: Our team will reach out to you prior to your trip to reconfirm the details and provide any additional instructions. During this communication, you can expect to receive the chauffeur's contact information. Real-Time Updates: In the event of any changes or updates to your reservation or pickup details, our team or the chauffeur may contact you directly to keep you informed. This ensures that you have the most up-to-date information and can address any questions or concerns promptly. Having the chauffeur's contact information gives you the convenience and peace of mind to communicate directly during your trip. Whether it's coordinating the pickup location or addressing any specific requirements, the chauffeur's contact details are provided to enhance your overall experience. If you have any further questions or require assistance regarding the chauffeur's contact information or any other aspect of your reservation, our customer service team is always available to help.
  • Can I Pay With Cash?
    To secure and guarantee your reservation, we require all payments to be made with a credit or debit card. We do not accept cash as a form of payment for reservations. By prepaying with a credit or debit card, you can rest assured that your reservation is confirmed and secured. This payment method allows for a seamless and efficient process, ensuring a smooth experience from booking to the completion of your journey. If you have any concerns or questions regarding the payment process or need assistance with making a payment, our customer service team is available to provide guidance and support. We strive to make the payment process convenient and hassle-free for our valued customers. Please note that we prioritize the security and confidentiality of your payment information. Our payment system is designed to safeguard your personal data, providing you with peace of mind throughout the transaction. Thank you for understanding our payment policy, and we appreciate your cooperation in adhering to the credit/debit card payment requirement for your reservation.
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